Our policy.

At Audi Volkswagen Middle East FZE we are committed to service excellence in all areas of our business.
Our policy covers the distribution of the Audi & Volkswagen range of vehicles to the regional Audi & Volkswagen network for onward sale to our customers.

To ensure that our customer’s needs and expectations are satisfied, we have established a process-oriented and certified quality management system which complies with ISO 9001:2015 standard. We aim to supply high quality products and services and to stimulate demand through intelligent and engaging marketing activities, supported by efficient after-sales service and spare parts supply. We provide & coordinate expert training to our network in all areas of the sales and service business with a focus on customer-orientation, supported by an effective customer relationship management for our partners.

An ongoing training system will ensure all staff are trained to support and implement our quality policy through the quality management system and procedures. It will also assist our efforts to strive for continual improvements in every facet of our business.

This “Total Quality” environment aims to build customer confidence and assists us to develop and maintain customer, partner and supplier relationships.